Lawyers are terrible at customer service. Many bar complaints could be prevented with far better client service. We have all experienced amazing service at other businesses — five star restaurants or hotels, local businesses that deeply care about the customer, and others. Today’s guest John Strohmeyer — estate planning and international tax lawyer — shares with listeners his experiences at the Four Seasons and how they can apply to lawyers.
John and Megan talk about:
– John’s experience at the Four Seasons
– Lawyers’ failings in taking care of clients
– How lawyers can learn about hiring and service by studying the Four Seasons model
– How John is teaching lawyers to do better
– A great story of a missed wake-up call, a chartered plane, and a raving Four Seasons fan
John’s article on client service here
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This podcast is for informational and educational purposes only. It is not to be construed as legal advice specific to your circumstances. If you need help with any legal matters, be sure to consult with an attorney regarding your specific needs.