Four Seasons Customer Service for Lawyers with John Strohmeyer [LGE 065]


Lawyers are terrible at customer service.  Many bar complaints could be prevented with far better client service.  We have all experienced amazing service at other businesses — five star restaurants or hotels, local businesses that deeply care about the customer, and others.  Today’s guest John Strohmeyer — estate planning and international tax lawyer — shares with listeners his experiences at the Four Seasons and how they can apply to lawyers.

 

John and Megan talk about:

– John’s experience at the Four Seasons

– Lawyers’ failings in taking care of clients

– How lawyers can learn about hiring and service by studying the Four Seasons model

– How John is teaching lawyers to do better

– A great story of a missed wake-up call, a chartered plane, and a raving Four Seasons fan

Resources:

John’s article on client service here

Guest Info:

John Strohmeyer – Website and LinkedIn

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