Lawyers are terrible at customer service. Many bar complaints could be prevented with far better client service. We have all experienced amazing service at other businesses — five star restaurants or hotels, local businesses that deeply care about the customer, and others. Today’s guest John Strohmeyer — estate planning and international tax lawyer — shares with listeners his experiences at the Four Seasons and how they can apply to lawyers.
John and Megan talk about:
– John’s experience at the Four Seasons
– Lawyers’ failings in taking care of clients
– How lawyers can learn about hiring and service by studying the Four Seasons model
– How John is teaching lawyers to do better
– A great story of a missed wake-up call, a chartered plane, and a raving Four Seasons fan
John’s article on client service here
John Strohmeyer – Website and LinkedIn
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